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Alerts - Only include the last incident that meets the exception criteria

Accepted answer
edited Jan 22, 2018 12:30PM in Reporting & Analytics for B2C Service 3 comments




I have created a report that sends an Alert every time a chat goes abandoned. I based it on an exception with the following parameters:

Expression: chats.first_engaged

Operator: Is Null

The Schedule is set to run the report every 15 mins and the report looks back 1 hour.

Is there a way to have the Alert only send the report with the last abandoned chat every time the exception is met, so that it does not include all the abandoned chats within the last hour?

Many thanks




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