Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
Is it possible to export Archived incidents to a readable format? — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Is it possible to export Archived incidents to a readable format?

Accepted answer
22
Views
3
Comments
edited Jan 23, 2018 2:05PM in Reporting & Analytics for B2C Service 3 comments

Content

Hi,

I have a business requirement to provide all communications from a specific email address. I wrote a report to get all chats and emails that are not archived, however am struggling with the Archived incidents. The data needs to be in a user-friendly format and should only contain the incident threads, user details and agent name not other internal details (which I get if I open it for printing).

In this specific case, there are 120 archived incidents and I currently do not see any out of the box way how to get these in a readable format and into one file.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!