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Is it possible to export Archived incidents to a readable format?

Accepted answer
edited Jan 23, 2018 2:05PM in Reporting & Analytics for B2C Service 3 comments



I have a business requirement to provide all communications from a specific email address. I wrote a report to get all chats and emails that are not archived, however am struggling with the Archived incidents. The data needs to be in a user-friendly format and should only contain the incident threads, user details and agent name not other internal details (which I get if I open it for printing).

In this specific case, there are 120 archived incidents and I currently do not see any out of the box way how to get these in a readable format and into one file.

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