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Report to show Chat Agents and the Chat Queues they are assigned to — Cloud Customer Connect
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Report to show Chat Agents and the Chat Queues they are assigned to

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edited Jan 26, 2018 1:31PM in Reporting & Analytics for B2C Service 2 comments

Content

Hello -

Is there an out of box report that I can use to pull up a list of all Chat Agents and list the Chat Queues each agent is assigned to in their Profile?

I can do this manually, but we have more than 65 chat agents and it is very time consuming.

Thanks for your help!

Corine

Version

Service Cloud, Customer Portal

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