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Accepted answer
edited Jan 26, 2018 5:41PM in Reporting & Analytics for B2C Service 2 comments


ok, still newbie here! I want to use the report Incidents by Disposition report ID 100140 and add a percentage tab so I can see the percent of each disposition to the total.  Can anyone please help.  Yes, I have copied it first so I can add to it, but im stuck!


Service cloud aug 17

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