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Report for incidents that are forwarded.

Received Response
edited Jan 29, 2018 9:39AM in Reporting & Analytics for B2C Service 11 comments


I have a requirement by which my agent will forward an incident to some email id. After doing this he should be able to track all the incidents with email ids to which he forwarded the incidents. Please can i create this report? If this, please can i know the table for this.

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