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Work Hour Relative Interval

Received Response
edited Jan 29, 2018 8:59PM in Reporting & Analytics for B2C Service 4 comments


Hey awesome people!

We have been going on absolute time, and now we are not going to be 24 hours. I need to modify my reports to be in relative time. The only advise I got was to add the work hour relative interval column to them( and they seemed like this was all).  This makes my reports very long . I am trying to add it to the edit time by incident report and the SL by que report and some others and I can't get it to work.. do I need to change my definitions? Sorry this stuff is bonkers to

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