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Multiple Vendor Views

Accepted answer
edited Jan 31, 2018 12:43AM in Reporting & Analytics for B2C Service 5 comments


We have two separate vendors we outsource some of our client service to, and we want to limit their ability to see the stats of the agents in the other vendor's center as well as our in-house agents. 

Aside from creating separate profiles with differentiated navigation panes and copies of each report filtered by the vendor, is there any way to accomplish this? 


OSC May 2017

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