Thread Sequence and Private Notes
I have been wrestling around with a report and was wondering if anyone out there has any ideas or encountered it before. I have a report that is simple and totals the amount of incidents created over a time period, pretty straightforward. What I need is to exclude any incidents that were created in the console where the first entry in the message thread is a Private Note. I have tried various combinations of the sequence and notes on the thread table but so far no luck.