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Thread Sequence and Private Notes

Received Response
edited Jan 31, 2018 7:10PM in Reporting & Analytics for B2C Service 2 comments


I have been wrestling around with a report and was wondering if anyone out there has any ideas or encountered it before.  I have a report that is simple and totals the amount of incidents created over a time period, pretty straightforward.  What I need is to exclude any incidents that were created in the console where the first entry in the message thread is a Private Note.  I have tried various combinations of the sequence and notes on the thread table but so far no luck.  


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