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Calculation of total pending duration

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edited Feb 7, 2018 1:22PM in Reporting & Analytics for B2C Service 4 comments

Content

Hi All,

I have a requirement in a report, a column should display total duration of an incident, when status was in pending(waiting). If incident status changed to 'pending' multiple times, the report column should display the sum of the duration in which incident was in 'pending' status.

Can anyone assist?

Thanks,

Ashwitha

Version

Service Cloud

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