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Concurrency at Interval Level

edited Feb 12, 2018 5:03PM in Reporting & Analytics for B2C Service 3 comments

Content

Hi there,

I'm having some trouble getting concurrency to calculate correctly at an interval level.  If I use the out of the box Chat Concurrency Factor calculation for concurrency and I found the interval calculation searching for help building this report here. 

 

Concurrency
sum_distinct(chat_agent_sessions.engaged_secs,chat_agent_sessions.client_id)

Interval
concat(date_format(chats.requested,'HH24:'), if(date_format(chats.requested,'MI') < '30','00','30'))

 

I am able to get concurrency at the daily level. However, when I add in a time interval it gives me wildly different numbers.   Has anyone been able to successfully get Chat Concurrency at the interval level or is this not possible?  

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