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How do I find out what questions are being asked in Smart Assistant?

edited Feb 20, 2018 11:13AM in Reporting & Analytics for B2C Service 6 comments

Content

Hello,

I am trying to find out what questions customers are asking when they use smart assistant. I have made some custom reports using the keyword searches table but they do not match the customer questions. There is a table called knowledge foundation smartassistant log which seems to have the information I need but I cannot find the table when I build the report. All help will be very welcome.

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service cloud

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