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Formatting "Quantity" Field when Exporting to Excel

Received Response
edited Feb 23, 2018 3:57PM in Reporting & Analytics for B2C Service 1 comment


Hi! We have a quantity field in our incident reports that is a free text space. When we export the data to excel it is using a "general" format rather than a "number" format limiting us from summing up the quantities. Is there a way to format this to "number" or do we need to change the free text to something else in the custom variable? Thanks!



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