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How to build report to calculate average length of time to close an incident by each assigned group — Cloud Customer Connect

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How to build report to calculate average length of time to close an incident by each assigned group

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Feb 28, 2018 11:31PM edited Feb 28, 2018 11:31PM in Reporting & Analytics for B2C Service 3 comments

Content

Hi,

I am looking to build a report to calculate average length of time to close an incident by each assigned group.

has anyone done this? Report will show average time taken by each assigned team to close all their incidents say per month.

any help is appreciated greatly

Version

17D

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