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TOP 10 searches record types in RightNow — Cloud Customer Connect
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TOP 10 searches record types in RightNow

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edited Mar 1, 2018 12:23PM in Reporting & Analytics for B2C Service 3 comments

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Hi,

I am looking to build a report in RightNow in order to know which record types are the most frequent searches by our customers.

We are currently using some native report such as "Keyword Search", "Phrase Stem" but in there you directly need to type the Word you look for. (e.g: "Invoice" will bring you 61 Search Count). We would have to have this functionality showing us TOP 10 words or sentences searches by our customers. It could look like:

Period from 01/01/2018 to 03/01/2018:

1. Invoice = 730 

2. Sales Order = 410

3. Customer = 405

We need also the possibility to have "my+record type"

Do you please have any idea how to achieve such report?

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