Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
Chat report to show rollovers, not just transfers — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Chat report to show rollovers, not just transfers

Question
4
Views
0
Comments

Content

Hello all!

Another challenge!

I have a report request to show a Chats that Start with 1 queue and roll over to another (we use rules to create the rollover parameters).   I have a report that shows transfers, BUT we need to see what chats have waited for a queue or specific agent and then rolled over to another queue for assistance. We have a report that shows when chats start in one queue and end in another queue; but that report includes chats that are transferred to the second queue, not just the roll over chats.  We are finding it difficult to find a broad report that differentiates between the two. Does anyone know how we might accomplish this?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!