You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Case History Analytics Fields

edited Mar 21, 2018 8:32AM in Reporting & Analytics for B2C Service 9 comments

Content

We have a requirement from a client to extract a large number of case details into a report extract.

I'm unable to locate the correct fields in Analytics which store Private Note and Email details to pull the case details into the report.

I'm wondering whether this would even be possible because the level of detail in the report would be huge, and it would also need to be in a legible format.

Any assistance would be appreciated.

Many thanks.

Version

Service Cloud
Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!