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Report in chat workspace filtered by incident custom field

Accepted answer
edited Mar 24, 2018 6:51PM in Reporting & Analytics for B2C Service 10 comments



I have created a report (filter based on incicent custom field) and added it to the chat workspace (in a tab) so that agents can see previously created incidents with filter on custom filed.

This reports works good as standalone report when the filter is passed. But when using the same report in chat workspace its showing all the incidents i.e. filter is not being applied.

I tried with below filter criteria and didn't work.

Appreciate you help in fixing this issue.


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