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Contact audit report - Reporting on opened/viewed contacts — Cloud Customer Connect
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Contact audit report - Reporting on opened/viewed contacts

Accepted answer
edited Mar 26, 2018 1:43PM in Reporting & Analytics for B2C Service 4 comments


Hi there, for auditing purposes it's necessary for us to be able to run reports that track if a contact has been viewed/opened by an agent. I've viewed the transactions table but it only shows events when the contact has been edited or created. Is there anybody that have any ideas if it's possible to somehow track this?

Thank you



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