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Report in chat workspace filtered by incident custom field

Received Response
edited Mar 26, 2018 7:29PM in Reporting & Analytics for B2C Service 9 comments



I have created similar thread and by mistake selected as "Best Answer" and I do not know how to revert it back. So created this new one.


I have created a report (filter based on incident custom field) and added it to the chat workspace (in a tab) so that agents can see previously created incidents with filter on custom filed.

This reports works good as standalone report when the filter is passed. But when using the same report in chat workspace its showing all the incidents i.e. filter is not being applied.

Appreciate you help in fixing this issue.

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