What's new in Customer Journeys?

Connect and learn more! ×
Values ​​change when grouping date changes — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Values ​​change when grouping date changes

Received Response
edited Apr 5, 2018 8:58PM in Reporting & Analytics for B2C Service 2 comments


We have developed a report that show how many tickets a particular Group has performed. For this we are using the Transactions table, and filtering by "assigned", that is every time a ticket has been assigned to a particular group it should post.

However we put a date filter of the transaction, and we are also creating a period grouping, but every time we change the Year / Month grouping to Year / Month / Day the results change considerably, even within the same period.

I would like to understand why these values ​​change when we change the grouping.

The definition of the report is attached.

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!