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Adding BCC email address to Email response report

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edited Apr 13, 2018 10:36PM in Reporting & Analytics for B2C Service 2 comments

Content

I'm looking for help to narrow down the Data Dictionary term to add/capture CC and BCC email addresses added to incidents.  The normal email term only appears to include the contact email address(es)

Thanks in advance for your help.

Brent

Version

Service Cloud

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