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SmartSense Reporting

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edited Apr 18, 2018 3:17PM in Reporting & Analytics for B2C Service 3 comments

Content

Hello everyone,

 

We have enabled SmartSense scanning (both Contact and Staff) in our incidents. Have you ever come accross or custom made any reports summing sentiment of a certain time period incidents? Or any other smartsense related report.

 

Thank you,

Christos

Version

Service Cloud 17D

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