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"Keyword Search" on Private Notes/Customer Entry/etc.

Accepted answer
edited Sep 4, 2015 1:02PM in Reporting & Analytics for B2C Service 4 comments


Hi everyone!

I am attempting to build a report that would allow us to do a "keyword search" within the Message Thread (Private Note, Customer Entry, etc.).

I have added the "threads.note" field to the report, but I am not allowed to add this field as a filter.

Are there other ways of doing this or any suggestions? Thanks in advance for your assistance!

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