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Parent Incident status with Parent-Child relation — Cloud Customer Connect
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Parent Incident status with Parent-Child relation

Accepted answer
edited Apr 24, 2018 9:14AM in Reporting & Analytics for B2C Service 3 comments


I have linked incident with parent incident using  system attribute  called parentincident and give association relation. 

Report should display the following fields

child incident no, child ref no, child status,parent incident no(parentincident) and parent status.

Criteria for report

Where a  main (parent) incident is set to ‘Solved’ AND any of its  ‘Linked’ (child) incidents are NOT set to ‘Solved’

How to bring parent incident status in this report?

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