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Backlog Report

Received Response
edited Oct 29, 2011 4:54PM in Reporting & Analytics for B2C Service 5 comments


We are trying to create a backlog report where the backlog is the total number of cases still open at the end of each day. The standard backlog report does not give us that information. Has anyone else tried to create a similar report? If so, do you have any tips on how to create this? Thanks!

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