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Incident transactions report - forwarded incidents

edited Sep 10, 2015 7:11AM in Reporting & Analytics for B2C Service 2 comments

Content

Hello 

I have a report which shows incident transactions, which is designed to show forwarded incidents by agent, so I've got a couple of filters on the report to show this information. Ideally what I'd like to also have, is a column to show the email address that each incident has been forwarded to.

Does anyone know if this is possible, and the definition that I would need to show the email address?

Many thanks

Simon

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