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Using Response Requirements for Age of Incidents

edited Sep 17, 2015 4:17AM in Reporting & Analytics for B2C Service 2 comments

Content

Can anyone give some advice on how I can get the age of an incident since last updated to count based on the response requirements.

At the moment this: date_diff( sysdate(), incidents.updated )

Shows the age count in real time since the incident was updated.

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