You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Using Response Requirements for Age of Incidents

Received Response
edited Sep 17, 2015 4:17AM in Reporting & Analytics for B2C Service 2 comments


Can anyone give some advice on how I can get the age of an incident since last updated to count based on the response requirements.

At the moment this: date_diff( sysdate(), incidents.updated )

Shows the age count in real time since the incident was updated.

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!