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Report on usage of My Favorites feature — Cloud Customer Connect
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Report on usage of My Favorites feature

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edited Sep 23, 2015 10:39PM in Reporting & Analytics for B2C Service 1 comment

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Our end-user pages have the option to add an answer to My Favorites, which adds the answer to user's My Favorites page. The user can then go to their My Favorites page and see those answers that they have added. I am interested in knowing how many of our users have added articles to their My Favorites page. The reason I want to know is to determine whether that's a feature we want to retain or disable. 

Any ideas?  

thanks, Derek

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