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CP2 to CP3 conversion, problems with reporting

Received Response
edited Sep 25, 2015 5:52PM in Reporting & Analytics for B2C Service 1 comment


Hello all,

We are having a issue with our web visits report tab in our incidents.  The report is showing multiple visits to sites, with 0 seconds time spent on site, going back about 5 minutes from post.  These occur with a fresh reboot of host computer, clear cache and first visit to the site to log a incident externally.  

Additionally, our webviews recorded  to our answers have quadrupled since the conversion.  There appears to be duplicate recording of statistics.  

Has anyone else scene these issues?


March 2015

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