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CP2 to CP3 conversion, problems with reporting

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edited Sep 25, 2015 5:52PM in Reporting & Analytics for B2C Service 1 comment

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Hello all,

We are having a issue with our web visits report tab in our incidents.  The report is showing multiple visits to sites, with 0 seconds time spent on site, going back about 5 minutes from post.  These occur with a fresh reboot of host computer, clear cache and first visit to the site to log a incident externally.  

Additionally, our webviews recorded  to our answers have quadrupled since the conversion.  There appears to be duplicate recording of statistics.  

Has anyone else scene these issues?

Version

March 2015

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