Incident performance by category-Report Id -80

Content

Hi All,

Can anyone explain how the below column values has been calculated in the report level(Report name-Incident Performance by category)?

Initial Assign(Abs)

Initial Response(Abs)

Initial Resolution(Abs)

Initial Assign(Rel)

Initial Response(Rel)

Initial Resolution(Rel)

Response to Resolved(Abs)

Response to Resolved(Rel)

Total Handle (Abs)

 

Thanks,

M.Muthulakshmi