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Incident performance by category-Report Id -80 — Cloud Customer Connect
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Incident performance by category-Report Id -80

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edited Oct 5, 2015 5:42AM in Reporting & Analytics for B2C Service 1 comment

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Hi All,

Can anyone explain how the below column values has been calculated in the report level(Report name-Incident Performance by category)?

Initial Assign(Abs)

Initial Response(Abs)

Initial Resolution(Abs)

Initial Assign(Rel)

Initial Response(Rel)

Initial Resolution(Rel)

Response to Resolved(Abs)

Response to Resolved(Rel)

Total Handle (Abs)

 

Thanks,

M.Muthulakshmi

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