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Incident report - Custom script

Accepted answer
edited May 21, 2015 4:11PM in Reporting & Analytics for B2C Service 5 comments



I have an incident report list all unresolved incidents specific to a queue. The report contains incidents assigned to the logged in user as well as other agents.

If the incident is assigned to logged in user, then I need to modify the value/ data of a column.

Using exceptions, I am able to change the style of row of column, but not able to modify data. The only option left is Custom Scripts thinks so..

How can I check whether the incident is assigned to logged In agent through custom scripts?



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