Incident report - Custom script
I have an incident report list all unresolved incidents specific to a queue. The report contains incidents assigned to the logged in user as well as other agents.
If the incident is assigned to logged in user, then I need to modify the value/ data of a column.
Using exceptions, I am able to change the style of row of column, but not able to modify data. The only option left is Custom Scripts thinks so..
How can I check whether the incident is assigned to logged In agent through custom scripts?