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Reporting questions from Texas User Group meeting

Received Response
edited Aug 15, 2018 6:26PM in Reporting & Analytics for B2C Service 2 comments


There were a number of questions regarding reporting and Vimal has provided some resources:

Performance best practices whitepaper (and corresponding Modern Service Experience presentation from Vegas last year).

White Paper: attached in

MSE 2015 Presentation:

June 2015 webinar on Administration Tips and Tricks that can be found here:

Look for “Ask the Experts: Save Yourself Time and Headaches with Report Administration Tips & Tricks” and view the playback if desired.

Slide deck can be found here:

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