You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Workflow Scheduled Actions Not Rescheduling When Date Field Changes in Oracle CX Sales

edited Aug 19, 2025 10:26AM in Sales 2 comments

Summary:

I’m facing an issue with workflow scheduled actions in Oracle CX Sales. I have a workflow set to trigger 30 days before a specific date field, with the triggering condition set as “when the date field is updated.”

Scenario:

  • User initially sets the date as September 15, 2025 → email expected to be triggered on August 15, 2025.
  • However, in January 2025, the user updates the date to 2027, but the email still triggers on August 15, 2025.

It seems that once a workflow action is scheduled, it doesn’t automatically cancel or reschedule when the date field is updated.

Questions:

  1. Is this expected behavior in Oracle CX Sales workflows?
Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!