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Primary Point of Contact Actions within Help Desk

edited Aug 26, 2025 11:00AM in Help Desk

Summary:

Hi,

We have been asked within our organisation whether it is possible to display Payroll actions within the Primary Point of Contact in Help Desk to enable quicker navigation to that task. I believe the actions are based on what roles the user has assigned to their user account, however I have added Payroll roles to my user account and the list hasn't change. I am also thinking that as Help Desk is primarily for HR queries then it may not be possible to display Payroll options within the list.

Please can anyone provide any guidance on this?

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