The default need help section is blank for employee - Me > Benefits - Need help section

While navigating to the Redwood benefits page as an employee using the following navigation - Me > Benefits - Under the default need help section there is no data, while in Responsive it shows the list of people who can be contacted. Please find the screenshot attached of the Redwood page view. We are wondering if there are some additional privileges to be given to the custom role which might help solve this issue, if there is someone who has encountered this issue in the past and have resolved it, please help us with the solution.

Thanks

Amritha