Expense report stuck in Ready For Payment Processing

Summary:

We have expense reports are stuck in Payment Processing for a specific user.

They do not come up in the Review Rejected Reports.  I have returned these expense reports and resubmitted them in our DEV1 environment and ran the Process Expense reports to AP and they still come up Ready for Payment Processing—I've sent the log file in the SR as well as ran Diagnostics. We checked all the accounts and they are active charge accounts. The user is in an active assignment and the transactions are dated within the active assignment range. I am struggling to find anything wrong, but wondering if someone can assist Swathi in our SR 4-0001029918 (SR logged