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How can we make the Resolution Code and Outcome fields visible only when the status is Resolved?

in Help Desk 1 comment

Summary:

Hi Everyone,

Oracle recently launched the Quick Edit feature for Helpdesk requests in 25C. To use this feature, we also pulled in some custom fields using VBS on the SR page (as mentioned below). However, we want the Resolution Code, Outcome and Solution Description fields to be visible only when the status is Resolved. We tried achieving this through VBS but couldn't succeed.

Could anyone let us know how this can be achieved?


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Version (include the version you are using, if applicable):

25C

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