Why does journey trigger to someone not eligible?
In our eligibility profile, we have only included one assignment status and excluded several job families. When adding a Pending Worker that is not in that Assignment status and is in one of the excluded job families, they are still getting the journey assigned to them.
I have tried to go to Benefits Admin > Plan Configuration > Evaluate Formulas and Eligibility Profiles > Select the Eligibility Profile > Search For the Name but it doesn't appear when searching.
Any suggestions?
Thanks,
Kylie Young
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