Updated contact not showing in self-service life event

Summary:

We do not have self-reported life events turned on. What our business process is, is for the admin team to trigger a life event and then the employee goes into the self-service event and updates contacts and plan enrollments. We are experiencing issues with contact updates displaying in the plan enrollments.

Content (please ensure you mask any confidential information):

An example would be for a marriage life event. The benefits admin team triggers the life event. Then, the employee goes into the self-service life event, updates an emergency contact to their spouse with a new effective date of their marriage. The effective date on the contact update and the occurred date on the life event match. After updating the contact to a spouse, the employee goes into their plan enrollments and does not see the spouse listed as a dependent and the spousal coverage options are not available.