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VBS Redwood Performance-Document not loading or rendering in VBS for editing and after Publishing

in Performance Management

Summary:

Problem: Performance Document page - Redwood UI - not showing in VBS editing as Consultant editing in VBS, then in Employee Self-Service after publishing changes.

Navigation: Me > Career Performance > Performance card (Redwood one)

Issue not dependent on browser - when can still make Property changes, e.g. hide cards, publish.

Right after publishing, the PVT shows in ESS but then the page fails to render and comes up blank.

NB. new performance doc created and tested

Sequential Screenshots of issue we are experiencing:


VBS Preview and PVT: checks and passes

After about 10-20 minutes, when you go back to the ESS Performance page - page fails to load:

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