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Unable to view and download customer balance forward bills

Summary:

As per Oracle document

it says we can download and view copy of Balance Forward Bill - But when i try there is no link to click on the bill number to download the copy

I think I have all the required roles but please confirm if there are any that is specifically required for the above?

Roles /Privileges assigned to me includes:

Accounts Receivable Specialist and Accounts Receivable Manager 

Billing Specialist Segregated Role and Billing Manager Segregated Role

Submit Balance Forward Bill Print Process and Submit Balance Forward Bill Process

Content (please ensure you mask any confidential information):

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