Benefits AI Agent in Action: An Open Enrollment Success Story

A major healthcare organization in the United States with over 80,000 employees faced a challenge that most HR teams know all too well, managing the annual surge of benefits questions during open enrollment with a lean Benefits team.

Open enrollment is always intense. Employees are juggling deadlines, comparing plan options, and trying to understand coverage changes all while doing their regular jobs. Meanwhile, HR teams are answering the same questions hundreds of times: "What's the difference between the PPO and HMO?" "When does my coverage start?" "Can I change my plan mid-year?" The volume is relentless, and every question feels urgent to the employee asking it.