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Redwood Addin Discrepancy in the Mail Currently Viewing

edited Mar 2, 2026 12:39PM in Sales

Summary:

Scenario:

  1. The email chain currently open is about 'Oracle Account' (sample account only) and even includes full Sales Cloud Account IDs. But the add-in recommends a completely different company and account.
  2. The Addin pulled in contact from an account not mentioned in the email.

Could you please assist on why these scenarios are being encountered?

Thank you.

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