Dunning letters on customer site level
Summary:
Hi,
We are setting up the dunning configuration and based on the documentation we should be able to configure the dunning letters to be sent on customer site level, i.e., dunning letters sould be sent seperatly to each customer site point of contact and only include invoices for that site.
We have created conatct information with point of contact for each site and we have applied a customer site profile where we have enabled dunning.
However the system still sends a consolidated dunning letter to the account contact including invoices for all sites.
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