You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Assigned To LOV returns an error

Summary:

Hi Everybody.

We are in the middle of the migration from classic Help Desk to HR Helpdesk Request.

We've completed jobs 1 and 2.

We have been looking the functionality from Agent's perspective.

Once employee raises an SR, when Agent opens the request, they should be able to assign to themselves via Assigned To field.

Issue we are having is that the drop doesn't return any values.

Agents are able to assign tasks to themselves though via main HR Helpdesk Requests screen.

I noticed the following error the console when you click on the field

"TypeError: Cannot read properties of undefined (reading 'url')

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!