Issue with Performance Feedback Participant – No Notification / Stuck in “Awaiting Reply”

Summary

Within a Performance document, the customer wants to include a Feedback Participant.

The role is included in:

• The Performance template
• The Process Flow

However, when the worker requests feedback from this participant:

• The feedback request remains in “Awaiting Reply” status
• The selected participant does not receive any notification (neither Bell notification nor email)

Notifications are enabled in BPM, and other Performance‑related notifications (for example, Performance Task assigned/completed) are working as expected.
Users involved are assigned seeded roles.

Expected Behavior

• The feedback participant (Matrix Manager) should receive a notification
• The participant should be able to access the task and provide feedback