Products not populating on Service Requests and Work Orders

Summary:

Products are not populating on Service Requests and Work Orders—neither via Product Groups nor from Assets. Previously, the Product field populated through Installed Base when an associated asset was selected, but this stopped after a scheduled maintenance. Looking for guidance on whether this is a configuration, sync, or setup issue.

Content (please ensure you mask any confidential information):

I’ve been running into an issue with products not populating on Service Requests and Work Orders, and I wanted to see if you or anyone in the community has come across this before.

Here’s what I’ve tried so far: