Receivables Inquiry role does not give access to transactions in Transaction approval infotile.

Summary:

I used KB2097 (“How to Create Read-Only / View Only Custom Role for Transactions & Receipts”) to create the custom AR inquiry role.

The requirement is to grant approvers read-only access while still allowing them to approve transactions, adjustments, disputes, and similar items.

I added the “Approve Receivables Adjustments” privilege, which enabled the approval of adjustments. We are using user-based transaction approval for Receivables transactions.

Transactions are visible in the Transaction Approval infotile. However, clicking the transaction number hyperlink opens a blank page.

Transactions can also be queried through “Manage Transactions,” and the data is visible. However, the Approve and Reject buttons are not available.