Generate Customer Statement for a specific site when 'Statement Purpose’ is defined for another site
Hello,
One of our customers has run the statement for Account 1234 for ABC cycle. The system generated 9 different statements for different amounts. Only site number XXXX is associated with cycle ABC but other site related information is also populating in the statement. When we raised an Oracle SR, the team referred to below community post and the setup is matching with what @Jesús Vega-Oracle has mentioned ('Statement Purpose’ is defined for another site).
Consolidated Customer Statement — Cloud Customer Connect
Acknowledging the above behavior the requirement from business is - statements to be generated per site level cycle (ABC), not at account level. Given the current behavior, the customer wants clarity on how to generate statements only for the ABC site, without picking up other sites. Could someone review this scenario and share any suggestions?