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Customized Report - how to remove duplication in count of incident # based on transaction type

edited Apr 20, 2026 6:18PM in Reporting & Analytics for B2C Service 2 comments

Summary: Remove duplication in Count


Content (please ensure you mask any confidential information):

I have a customized report and I am filtering by transaction type " edit", when displaying count of the reference #, I get at times a duplicate count of an incident. How to I get it to count the incident # only once, even though it has multiple edits per the audit log?


Version (include the version you are using, if applicable):

Oracle Service Cloud 25D


Code Snippet (add any code snippets that support your topic, if applicable):

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